INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Yes, the product images displayed on our website are representative of what you will receive. We strive to ensure that every photo is accurate in color, size, and design. However, please note that slight variations may occur due to factors such as lighting during photography or slight differences in product batches. Rest assured, we are committed to ensuring the quality and satisfaction of your purchase. If the product you receive significantly differs from the images shown, please contact our customer service team for support.

Where can I view my sales receipt?

You can view and download your sales receipt by logging into your account on our website. Once logged in, navigate to the 'My Orders' section where you'll find a list of your past purchases. Click on the order you're interested in to view its details. There should be an option to 'View Receipt' or 'Download Receipt' for that specific order. If you encounter any issues or cannot find your receipt, please contact our customer service team for assistance. We're here to ensure you have all the information you need regarding your purchases.

Where can I ship my order?

You can track your order by following these steps:

Log in to Your Account:

Access our website and log into your account with your username and password.

Access Your Orders:

Navigate to the 'My Orders' or a similarly named section, which displays a list of all your orders.

Find Your Order:

Locate the order you wish to track. Orders are typically listed by date, making it easier to find your most recent or specific past purchases.

Track Your Order:

Click on the order you're interested in to view its details. There should be a 'Track Order' button or a tracking number provided. Clicking this button will either give you the tracking information directly on our website or redirect you to the courier's website where you can enter the tracking number to see the shipping status.

Updates via Email:

Additionally, we send automatic updates via email at key stages of the delivery process. Check the email account associated with your order for these notifications, which also include tracking information.

If you encounter any issues tracking your order, or if the information seems incorrect, please contact our customer service team immediately for assistance. We're here to ensure you receive your order promptly and keep you informed every step of the way.

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